JK Quality Household Service is committed to making your cleaning experience seamless and stress-free. Below, find answers to frequently asked questions about our cleaning services, scheduling, and more. If you don't find what you're looking for, please don't hesitate to call us at (425) 417-8762
Our insurance is the best available. Not only do we have liability coverage for your protection, but we are also bonded. Insurance validation certificates are available for your peace of mind upon written request.
JK Quality Household Service realizes that the nature of our cleaning requires our staff to touch virtually every item in your home or office. Should any damage/loss occurs, simply notify our office within 24 hours of the cleaning.
You are welcome to be home for the cleanings, or if you prefer you can leave. Our housekeepers aren't hindered by your presence and they aren't uncomfortable working alone either. This decision is entirely up to you and is whatever you are comfortable with. Some homeowners prefer to be home for the first few cleanings to meet their housekeepers and answer any questions they may have.
This is another area of service that is entirely up to you. It is your home we are gaining access to so we go with your preference. If you choose to leave a key out please leave the key in an easy place for our housekeepers to access, but not so obvious that anyone walking by could figure out where you have placed it. If you choose to give us a key it will be kept with your regular housekeepers.
We make every effort to send the same housekeepers each time. Occasionally there might be a change in housekeepers due to illness, day off, vacation or they may no longer work for JK Quality Household Service. Therefore, it is not possible for us to guarantee the same individuals for each cleaning. In the event of such an occurrence, JK Quality Household Service will find a replacement. This is one of the reasons we like feedback. This is one of the reasons we like feedback. We not only need to know how the housekeeper is doing, but what your specific needs are in your home. We want an easy transition when a replacement is needed. JK Quality Household Service provides an extensive training program to each of our employees to ensure consistent cleaning techniques.
Yes, every housekeeper that is hired attends a lengthy and thorough orientation. After orientation, the housekeeper is placed with a trainer for a period of five cleans. Once the housekeeper has passed through training with a trainer and has received no negative reports from the homeowners, they are then placed in homes by themselves. JK Quality Household Service employs field managers who visit the homes where new housekeepers are located to ensure that the client's needs are being met, and that the housekeeper is providing Above and Beyond service in their home.
JK Quality Household Service gladly accepts the following forms of payment: Visa, MasterCard, American Express, cash, or personal check made payable to JK Quality Household Service. Payment is due at the time of service. For your convenience, a credit card number may be left on file with your local office to use in the event you forget to leave your payment at the time of the cleaning. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due plus any fees, after each cleaning. You may prepay for all services. If you prepay for 4 cleanings then you are entitled to a 10% discount. If you prepay for 6 cleanings you receive a 15% discount.
Fees are based on the size and condition of your home. When you receive the initial estimate, it is just that an estimate. Once the housekeepers enter your home for the first time, they should have a better sense of exactly how long the cleaning should take. As soon as they become aware of a discrepancy between the estimate and actual time needed, they immediately contact JK Quality Household Service management who will try to contact you to discuss the difference. Usually, first-time cleans or one-time cleanings require additional time and an additional fee. If this is the case, you will be contacted by management prior to authorizing the housekeepers to spend more time in the home.
If you are pleased with the work done in your home, we encourage you to show your appreciation to your housekeeper. Although not required, a gratuity is a powerful way say "I appreciate your work." Even a note from you, simply saying "Thanks for a job well done" means a great deal.
If it is necessary to cancel/skip your regular cleaning day, JK Quality Household Service asks that you contact us the day before so we may notify your housekeeper. If we are notified the day of service and are unable to contact the housekeeper then you will charged with half of the price of your scheduled clean. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the housekeepers of any changes to your schedule. This must be done directly with the management of your local office.
If your scheduled cleaning falls on a holiday, we will be sure to contact you to reschedule your cleaning.
Since cleaning is a very personalized service, we wish that you would call or email your local office the day after so we may gain knowledge as to your needs, wants, and concerns. This feedback is essential to serve you better, to correct any problems, and to praise those housekeepers who meet and exceed JK Quality Household Service expectations.
By hiring JK Quality Household Service for your cleaning services, we ask that you do just that: use JK Quality Household Service. If you wish to employ a JK Quality Household Service housekeeper on an independent basis, please be aware of a $1500.00 referral fee. This fee applies to current employees and employees employed with us within the last year.
There may be times when you are not satisfied with your cleaning. Maybe you just feel that something was missed. In this case, you are given 24 hours to contact your local office to have the problem fixed.
